Communication with Clients
All communication with clients is generally done via phone, email, or through online chat, as and when required.
All client information, including email addresses, username and passwords are kept most confidential and cannot be shared with any third parties.
The amount chargeable for preparation of website is settled through negotiation. A part deposit is required from any new client before any work is taken up. It is the Orecticsys policy that any outstanding accounts for work carried out by it or its affiliates are required to be paid in full, not later than 30 days from the date of the last invoice except for those with whom there is separate arrangement with Orecticsys.
Once a part deposit is made and work completed to your satisfaction / requirement, you are obliged to pay the balance amount in full, for which we will contact the client via email and / or telephone reminding them for such payments (if they are not received when due).
If accounts are not settled or Orecticsys have not been contacted by the client regarding the delay, an access to the related website may be denied and web pages removed. The Orecticsys reserves the right to remove its work for you from the Internet if payments are not received even after reminder, we will free to pass on such cases to the local Small Claims Court to pursue payment, and nonpayment can result in the court judgements being added to the client’s credit rating.
Following consistent nonpayment of an invoice, our legal advisor will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures.
You are entitled to get 100% refund of the upfront payment you made (if any) in the event if:
- You are not satisfied with initial design mockup soon after it is show to you.
- We didn’t start your project at all or we’re unable to start soon after negotiation.
- We are unable to complete the project as per the project’s specifications.
- You want to cancel the project within 24 hours of making payment.
No refund will be given if:
- You have already approved the design mockup. This condition will not apply if we are unable to complete the project as per the project’s specifications.
- The project delays are caused by lack of communication from your end.
Orecticsys clients must notify us via email with their intentions to cancel web development services. You will be responsible for any services rendered to that point, including both billed and unbilled. In the event the services are for a flat rate project, the full amount of the project remains payable to us.
You hereby acknowledge and agree that Orecticsys may terminate its services or involvement with you, at any stage or at any time during the introduction and / or negotiation and / or facilitation process, by giving you e-mail notice thereof, without assigning any explanation or reason, or without Orecticsys having any legal or financial obligation or liability towards you of whatsoever nature.
This Agreement may be terminated at any time if:
(a) Your website contains any material which is illegal, radically abusive or is likely to cause offence or to damage Orecticsys reputation;
(b) You commit any material breach of this agreement;
(c) If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you.;
(d) You stop paying Orecticsys.
However, we will give you seven days to meet any such obligation before terminating our Agreement.